Contact Us: 0115 9533007

Terms and Conditions

Business Policies

All orders are subject to our terms and conditions (below). These conditions do not affect your statutory rights as a consumer.

Conditions of sale Definitions

"Delivery date" means the date specified by the Seller when the Products will be delivered. "Products" means the goods specified. "Price" means the price for the Products packing, VAT and delivery where applicable. "We" and “Us” means The Country Home (Europe) Ltd. "You" and “Your” means the consumer as described in section 12 Unfair Contract Terms Act 1977.

Information about us is a website operated by The Country Home (Europe) Ltd.  We are registered in England and Wales under company number 07115779 at registered office 1 Charnwood Grove, Hucknall, Nottingham, NG15 6QL.

Your status

By placing an order through our website, over the phone, by facsimile, written or any other means, you warrant that you are:

  1. Legally capable of entering into binding contracts; and
  2. At least 18 years old

How the contract is formed between you and us

After placing an order, through our website, over the phone, by facsimile, written or any other means, you will receive an email from us acknowledging that we have received your order.  Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched or is ready for collection (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch confirmation.

The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

These conditions shall govern the contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or is purported to be made, by you.

If for any reason we are not able to supply the goods ordered by you then any sum paid by the you will be refunded or re-credited to your account and we will notify you at the address given by you in your order form and or via email. The refund will be made as soon as is possible and, in any event, within 10 days of the reason becoming apparent and we will not be obliged to offer any compensation for disappointment suffered.

Consumer Rights

These terms and conditions only apply if you are dealing with us as a consumer. If you wish to trade with us in the course of your business, please contact us by email at
Where you are contracting as a consumer, you may cancel the Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a refund of the price you paid for the Products in accordance with our refunds policy as listed below.

To cancel a Contract, you must inform us in writing, by post to The Country Home 1, Charnwood Grove, Hucknall, Nottingham NG15 6QL or by email to  You must also return the Product(s) to us straight away, in a new and unused condition and in the original packaging, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession.
Details of this statutory right, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your statutory rights.

Consumer and Commercial/Trade clients - Please note that you will not have any right to cancel a Contract for the supply of any Products which are made specifically to your order, for example Products which we have manufactured to your specific size or painted or finished to your choice.

Prices and payment

Prices include VAT at the rate of 20% and exclude delivery charges unless otherwise stated. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT.

Our Website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Website may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our Website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the Product(s) to you at the incorrect (lower) price or if priced at £0, even after we have sent you a Despatch Confirmation/Receipt, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a miss-pricing.

Payment is due at the date of the order being placed. If it is not possible to collect payment promptly at this time a delay to the start of manufacture may occur. If you fail to make payment as required we may suspend delivery of the Products or any further Products ordered until payment is made in full.

In the event that a deposit is paid, payment must be made, in full, prior to the goods being released for delivery.

Payment may be made by cheque, BACS transfer, credit or debit card acceptable to us.

The products and product descriptions

Any typographical or clerical or other error or omission in any sales literature, quotation, price list, order confirmation, despatch confirmation, invoice or other document or information issued by us will be subject to correction if required, without any liability on the part of us.

The quantity and description of the Products will be as set out in our order confirmation

We may make any changes in the specification of the Products which do not materially affect their quality or performance required to conform with any applicable statutory requirements where the Products are supplied to our specification.

We take the utmost care to ensure that product information and colours are accurate. Due to the limitations of the photographic process, goods may not be exactly the same colour as shown.  Photographs are for illustrative purpose only, and may not exactly match the product itself, for example the colour of the product may vary with the settings of your computer, monitor, software or printer from the colour of the actual Product you receive.

Please be aware that all furniture has variants of colour and we therefore cannot guarantee exact colour matches.  Our bespoke painted furniture, particularly with a distressed finish, will always be unique due to the nature of manufacture.  Our furniture made from reclaimed pine will always vary from the Product image and it will have splits and imperfections in the finish.  These are all intentional features of these Products and should not be seen as defects.  The Product descriptions will clearly if the Product is made from reclaimed wood.

All sizes of products specified on the website are approximate only.  As most of our products are handmade, their actual measurements may vary slightly and we ask you to take this into account when measuring and/or considering whether to buy a particular Product.

All products shown are subject to availability.

Warranties and liability

We will provide you with any information as is required to claim under the manufacturer's warranties and this may include providing photographic evidence. In the event of a claim, you must first contact us at by telephone on 0115 9533007.

The Country Home does not provide any warranty cover against defects in it’s own right.

Except where you act as a Consumer all other warranties, conditions and terms relating to fitness for purpose, satisfactory quality or conditions of the products whether implied by statute or common law or otherwise are excluded to the fullest extent of the law.

Insofar as is permitted by law, our only liability to you under these terms and conditions will be, at our sole discretion, to make good any shortage or non-delivery, to replace or repair any goods which are received by you in a damaged or defective state or to refund to you any sums actually paid by you for the goods in question. We will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to us and will have no liability to you for any failure or delay in delivering goods or any damage or defect in goods delivered which is caused by any event or circumstance which is beyond our reasonable control. Nothing in this Clause affects your statutory rights as a consumer.

Availability and delivery

All Products are subject to availability.

We will inform you as soon as possible if goods you have ordered are not available.

Delivery will be made to the address specified when you complete the order.  Please see our Delivery Information for detail delivery arrangements and prices

We aim to fulfil your order by the approximate delivery date provided or within the delivery period set out in the Despatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Despatch Confirmation, unless there are circumstances beyond our control which prevent us from doing so. In the event of our products being held up we shall contact you to let you know if we are having problems getting an item to you by the specified delivery date. No compensation will be offered for late deliveries in any event.

It is your responsibility to check carefully that the Products you have ordered will fit into your home. You should check the dimensions of the space within which the Product will be placed and allow for the fact that the dimensions specified on the Website are approximate only and may vary. You should also measure any doorways, corridors or staircases the Product will have to pass through, including space for manoeuvring and turning.

An adult must be available at the delivery address to carefully check the Products and sign and acknowledge their receipt in a safe and satisfactory condition. Any defects to either the product or the property, must be reported immediately to us on 0115 9533007 and signed for on the Delivery Note.

We will not be held responsible for any damage to goods and/or property as a result of deliveries beyond the threshold of your property. Once you or a person on your behalf has signed the delivery paperwork we shall, in no event, be held responsible for any damage to either your property or goods delivered.  Please note that items delivered via a staircase and/or upstairs are carried out at the property owners own risk.

Risk and Title

The Products will be at your risk of loss and damage from the time of delivery.

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including any delivery charges.

Refunds Policy

Orders cancelled within 7 working days of delivery, must be returned to us in the same condition they were at the time of delivery and in their original packaging at your expense, alternatively The Country Home can arrange collection at the cost levied by the carrier, again you must pay this cost.  A 10% re-stocking fee will be charged for all returns.

Any monies which have been paid will be refunded within 30 days less the cost of the collection fee and 10% re-stocking charge provided that the Seller receives the goods in the same condition they were at the time of delivery and in their original packaging.

Items which are not adequately packaged at the time of collection will not be collected and a charge levied by the carrier to cover the cost of a failed collection. Please note this does not apply to items of upholstery where there is a 50% cancellation/returns fee unless the order is cancelled within 7 days of placement.

Bespoke items made specifically for you (both consumer and commercial/trade) ordered in non standard sizes and/or colours will not be cancelled or refunded in any event after the initial order has been placed/paid for in part or in full.

Mattresses cannot be refunded once the packaging has been opened for hygiene reasons, unless they are faulty.

The Country Home do not give refunds on the following items:

• Items returned after 28 days.

• Damaged items not notified by telephone to us within 7 days.

• Bespoke items.

• Gift Vouchers. (This does not affect your statutory rights)

Replacements for exchange of damaged goods will not be dispatched until the original item has been received at our warehouse

Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). No financial compensation will be offered to our customers, in any event, for lateness of goods received to us which are manufactured overseas.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Intellectual Property and limited use of website material

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content (including but not limited to pictures, designs, logos, photographs, text written and other materials) supplied as part of the Website located at or any subsequent URL which may replace them shall remain at all times vested in us or our licensors.

All rights reserved. You are permitted to use the Website material only as expressly authorised by us or our licensors. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

The copying, modification, distribution, reproduction, or incorporation into any other work of part or all or the material available on the Website in any form is prohibited save that you may: copy, print (one copy only) or download extracts of the material on the Website for the sole purpose of using the Website in good faith for domestic purposes or placing an order with us; and copy print (one copy only) or download the material on the Website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.


Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control and the party shall be entitled to a reasonable extension of its obligations.

Any notice required or permitted to be given by either party to the other under the conditions shall be in writing and in the case of notices to the Seller, addressed to the Seller at its registered office or in the case of notices to the Buyer, at the Buyer's address as provided to the Seller.


The headings of the Clauses in these conditions are intended for reference only and will not affect the construction of these conditions.

Representations: No statement, description, warranty condition or recommendation contained in any catalogue, price list or advertisement or communication or made verbally by any of the Agents or Employees of the Seller shall be construed to enlarge, vary or override in any way thereof any of these conditions.

Additional costs: The Buyer agrees to pay for any loss or extra cost incurred by the Seller through the Buyers instructions or lack of instructions or through failure or delay in taking delivery or through any acts or default on the part of the Buyer, its servants, agents or employees.

Varying these terms and conditions

We reserve the right at all times to revise and amend these terms and conditions.

Proper law of contract

This Contract shall be governed by the law of England and Wales and any dispute, question or remedy howsoever arising determined exclusively by the Courts of England and Wales.

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Why Shop with us?

    • Exclusive, quality design at affordable prices
    • Buy with confidence with our interior design support and colour samples
    • Excellent customer service, our customers are at the heart of our business

Reliable Delivery

    • Free standard delivery on all orders over £100* (£4.95 for all orders under £100)
    • Furniture delivered within a 3 hour time slot, with a courtesy call 30 mins before delivery
    • See the progress of your order through 'Track my delivery'

Read more about delivery options

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