Contact Us: 0115 9533007

Cancellation and returns policy

We hope that you will love your purchase from The Country Home, but if you find it unsuitable or you’re not entirely satisfied, please notify us within 7 days by telephone and email of your intention to return the product(s).  The following terms apply for cancellations and returns:

1.  An order may be cancelled at any time between the placement of the order and 7 working days following delivery of the goods. If you wish to exercise this right prior to dispatch of goods please call us initially on 0115 9533007 and email us at info@thecountryhome.co.uk.  All cancellations must be confirmed in writing by e-mail.

2. Orders cancelled once received into our warehouse will incur a 10% re-stocking charge.

3. Orders cancelled within 7 working days of delivery, must be returned to us in the same condition they were at the time of delivery and in their original packaging at the your expense, alternatively The Country Home can arrange collection at the cost levied by the carrier, again you must pay this cost.

4. Any monies which have been paid will be refunded within 30 days less the cost of the collection fee and 10% re-stocking charge provided that the Seller receives the goods in the same condition they were at the time of delivery and in their original packaging.

5. Items which are not adequately packaged at the time of collection will not be collected and a charge levied by the carrier to cover the cost of a failed collection. Please note this does not apply to items of upholstery where there is a 50% cancellation/returns fee unless the order is cancelled within 7 days of placement.

6. For items that are specially commissioned (bespoke) or ordered in non standard sizes and/or colours we do not accept cancellation or return.

7. If Self assembly products are to be returned they must be unused and in their original packaging

 

The Country Home do not give refunds on the following items:

• Items returned after 28 days.

• Damaged items not notified by telephone to us within 7 days.

• Bespoke items.

• Gift Vouchers. (This does not affect your statutory rights)

Replacements for exchange of damaged goods will not be dispatched until the original item has been received at our warehouse.

 

 

 

 

 

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Why Shop with us?

    • Exclusive, quality design at affordable prices
    • Buy with confidence with our interior design support and colour samples
    • Excellent customer service, our customers are at the heart of our business

Reliable Delivery

    • Free standard delivery on all orders over £100* (£4.95 for all orders under £100)
    • Furniture delivered within a 3 hour time slot, with a courtesy call 30 mins before delivery
    • See the progress of your order through 'Track my delivery'

Read more about delivery options

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We're pleased to announce that we've been awarded a Gold Award website award by Mumpreneur UK, celebrating the acheivements of mums in business! See www.mumpreneuruk.com for more details.

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